Having trawled the internet looking for a tall, narrow towel radiator which had sufficient btu for the room size, I was relieved to find this company. The customer service assistant Vinnie (sorry if the spelling is wrong ) was extremely helpful and knowledgeable and made ordering very easy indeed. Radiator and valves arrived within 24 hours which pleased the plumber as he was needed on another job. I would use this company again without hesitation and cannot recommend highly enough.