Your delivery provider APC let you down in the final service
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Dear Mr Evans, You are correct in that both you and we have been let down by the courier APC. As it happens, our role as the supplier is fulfilled once the courier collects the parcel from us, as from that point onwards it is the courier who, in the main, is responsible for carrying out its duty. We of course observe, and if needed, follow up on the delivery process but our ability to impact the course of action is rather limited. During the pandemic and Christmas period, this ability has further diminished. So, we would like to apologise for the inconvenience caused by the courier. Regards, Denis Halada Adige Radiators Ltd