My builder said You need a dual fuel towel rail, you buy it well fit it. Easier said than done, I thought, I havent a clue. Having found the rail I wanted I dropped a quick email to these chaps asking what other parts I required. I got an immediate reply and in the end I told them the product code of the rail I wanted and they emailed me the product codes of all the parts I needed. I ordered it with free delivery and it arrived the very next day. You could not hope for a better service. I really am impressed. The rail still needs fitting, so I cant comment about that yet, but as far as customer service is concerned, as they would say on Ebay A++++++++