Excellent product and service from Adige Towel Radiators. Order and dispatch was very efficient. Only disappointment was of UK Mail who delayed the delivery by a day having already notified me of the original day. Another day off work. I have complained to them but they dont seem interested.
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Dear Edward, thank you very much for all the kind words and please accept our apologies on behalf of UK Mail. Looking at your order details, item was dispatched on Monday with an overnight service for delivery to you scheduled on Tuesday. However, Tuesdays are the busiest day for all courier companies and local drivers are usually overwhelmed by the amount of deliveries to be done on each Tuesday. Just like us, many online merchants process 3 days worth of orders on Mondays (from Friday afternoon and the weekend) for delivery on Tuesdays but with regret they sometimes simply run out of time before they can complete all their deliveries. It is very likely that this is why your parcel was delayed by one day. We also buy products online such as some of our packaging material and we usually place our orders in a way that we avoid the possibility of Tuesday deliveries to us. Once again, please accept our apologies for the delayted delivery and feel free to contact us in future.