Terms and Conditions of Sale

Last Updated: 15 October 2025
These are the terms and conditions on which we supply products to you. Please read them carefully before you submit your order to us. By placing an order through our website, https://www.towelradiator.co.uk, you confirm that you agree to be bound by these Terms and Conditions.

1. Information About Us
   1.1. We are Adige Radiators Limited, a company registered in England and Wales. Our company registration number is 5714907and our registered office is at 42 York Street, Twickenham, TW1 3BW, United Kingdom. Our VAT number is GB839907772.
   1.2. You can contact us by telephoning our customer service team at 020 88920932 or by writing to us at info@towelradiator.co.uk.
2. The Contract Between Us
   2.1. The advertising of products on our site constitutes an "invitation to treat"; not a firm offer to sell. When you place an order, you are making an offer to purchase the goods.
   2.2. Our acceptance of your order takes place when we dispatch the goods, at which point a contract comes into existence between you and us. We will send you a dispatch confirmation email.
   2.3. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline you have specified.
3. Product Information
   3.1. Every effort is made to ensure that product descriptions, imagery, and specifications are accurate. However, please note:
   a) Product images are for illustrative purposes only and there may be slight variations in colour or finish.
   b) Minor deviations in dimensions (typically up to 5mm) may occur as part of the standard manufacturing process. All dimensions and weights are therefore approximate.
   3.2. The packaging of the product may vary from that shown in images on the site.
4. Delivery, Ownership, and Risk
   4.1. The estimated delivery date and any associated costs will be set out in the checkout process before you confirm your order. Delivery timescales are estimates only and time of delivery shall not be of the essence of the contract.
   4.2. Ownership of the goods will only pass to you once we have delivered them to the address you specified. Please note that receiving an order confirmation or your payment being processed does not mean you own the goods, especially in cases of backorders where there may be a delay before dispatch.
   4.3. We strongly recommend that you do not arrange for installation (e.g., by a plumber) until you have physically received and thoroughly inspected the goods for any damage.
   4.4. You must inspect the goods upon delivery. Any claims for damage in transit must be reported to us and the carrier within 48 hours of delivery, with clear photographic evidence provided.
5. Price and Payment
   5.1. The price of the product (which includes VAT) is the price set out on our product page at the time you place your order. We take all reasonable care to ensure that the price of the product is correct.
   5.2. If we discover an error in the price of the product you ordered, we will inform you and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled and provide a full refund.
   5.3. We accept payment by Visa, MasterCard, Maestro, BACS. Payment for the products and all applicable delivery charges must be made in advance.
6. Professional Installation Requirement & Guarantee
   6.1. Mandatory Professional Installation.All products supplied by Adige Radiators Limited must be installed by a qualified and competent professional heating engineer or plumber. Do-It-Yourself (DIY) installation is expressly forbidden.
   6.2. Voiding of Guarantee and Liability.Any installation of the products by a non-qualified person (a DIY installation) will automatically render any manufacturer's guarantee or warranty null and void. Furthermore, we, Adige Radiators Limited, accept no liability whatsoever for any loss, damage, or fault that arises from or is connected to a DIY installation.
   6.3. Proof of Installation. To validate and maintain any product guarantee, you must provide proof of professional installation upon our request. This proof must include:
   a) A commercial invoice from the installer detailing the work carried out; and
   b) Proof of payment to the installer, such as a bank or credit card statement clearly showing the transaction.
   6.4. Failure to provide such proof when reasonably requested will entitle us to deem the guarantee void and refuse any related claim.
7. Your Right to Cancel (30-Day Returns Policy)
   7.1. If you are a consumer, you have a legal right to cancel your contract within 30 days from the day after you, or a person you nominate, receive the goods. You do not have to give a reason for cancelling.
   7.2. To cancel, you must inform us of your decision. You can do this by emailing us at info@towelradiator.co.ukwith your order details.
   7.3. You must return the goods to us at your own cost, without undue delay and within 14 days of telling us you wish to cancel.
   7.4. You are under a duty to take reasonable care of the goods while they are in your possession. If you handle the goods beyond what is necessary to establish the nature, characteristics, and functioning of the goods (e.g., more than you would in a shop), we may deduct an amount from the refund to account for any reduction in value.
   7.5. We will refund you the price you paid for the goods (excluding the original delivery costs) within 14 days from the day we receive the goods back or, if earlier, the day you provide proof that you have returned them. We will use the same means of payment you used for the initial transaction.
8. Our Liability to You
   8.1. We shall not be liable for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
   a) Use of, or inability to use, our products; or
   b) Use of or reliance on any content displayed on our website.
   8.2. In particular, we will not be liable for:
   a) Loss of profits, sales, business, or revenue;
   b) Business interruption;
   c) Loss of anticipated savings;
   d) Loss of business opportunity, goodwill, or reputation; or
   e) Any indirect or consequential loss or damage.
   8.3. Our total aggregate liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to 100% of the total price of the goods purchased under that contract.
   8.4. Nothing in these Terms limits or excludes our liability for:
   a) Death or personal injury caused by our negligence;
   b) Fraud or fraudulent misrepresentation; or
   c) Any other liability which cannot be limited or excluded by applicable law.
9. Faulty or Damaged Goods and Your Legal Rights
   9.1. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these Terms will affect your statutory legal rights.
   9.2. If you believe any goods are faulty or defective, you must contact us immediately. Your legal rights under the Consumer Rights Act 2015 are not affected by the professional installation requirement in Clause 6 for inherent manufacturing faults. However, see Clause 6 for faults arising from installation.
10. Events Outside Our Control
    10.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by a Force Majeure Event.
11. How We Use Your Personal Information
    We will only use your personal information as set out in our Privacy Policy, which can be found on our website.
12. Other Important Terms
    12.1. Governing Law and Jurisdiction:These Terms are governed by the laws of England and Wales. You can bring legal proceedings in respect of the products in the English courts.
    12.2. Severability:If any part of these Terms is found to be unenforceable, the remainder will continue in full force and effect.
    12.3. Changes to Terms: We may revise these Terms from time to time. The terms that apply to your order will be those in force on the date you placed your order.