Good service. Good website. Good Delivery timing. Ok product. My issue is perhaps a bit niche, the product I ordered, a towel radiator dual fuel valve, was delivered with a plastic/rubber olive to seal to the incoming pipe. I thought it would be easy to swap to my own copper olive, but its a customised nut and olive and so I had to swap the colour matched nut... I can live with that, but its a bit of a pain to be honest. Im sure its not a purposeful feature to irritate me, and im sure the rubber olive would have worked (but for how long), plus the valve itself looks and feels really well made. I would use them again without a doubt, but id check the olive first ;-)