This is one of the best companies with the most helpful people I have dealt with. I ordered my towel radiator one day and it was with me the next, along with a couple of extra brackets as promised. I had a further question regarding fixing the rad to the wall and after discussing the issue with Adige, a further bracket was duly sent and received the following day. First class customer service and help. Please note, I have no connection or relation to this company.