The information we obtain from our customers and web site visitors helps us to personalise the user experience and improve the services we offer. Mainly, we collect information about you for 3 reasons;
- 1. To improve web site services, functions and usability
- 2. Order processing
- 3. Future communication
Firstly we use the information we collect to provide our web site users a personalised content, features and services. Secondly we use the information we collect to take payments, process orders and deliver products. Finally we use the information we collect to communicate with you about your orders, products, our services and promotional offers, to seek your feedback on the service and products received and to recommend products or services that might be of interest to you.
Once your order is delivered and complete, we will never e-mail you in the future unless you have given us your consent to do so. From time to time we may send you promotional and marketing emails all of which includes an option to opt out and never to receive a single email from us again.
Information we collect from you:
When you visit our web site, our web server automatically records some general and basic information about your visit and returns a few number of cookies, but does not recognise or record any individual information about you. We also use 3rd party Analysis software/applications such as Google Analytics who also collects similar information about your visit only. Neither we nor these 3rd party providers can identify you personally with this information alone and this information is used only to understand browse behaviour. In addition to any information you submit to us - either online or over the phone - for web site administration and to understand your browsing actions, we may collect:
- Your ISP’s server/IP address.
- The date and time.
- The pages accessed and documents downloaded.
- The previous site visited.
- The type of browser used. (i.e. Internet Explorer, Google Chrome, Firefox)
- The keyword used.
- Geographical location. (i.e. UK, London, Bristol, Sweden, France)
- Hardware technology. used (i.e. Desktop PC, tablet, smart phone)
If you wish to learn more about cookies go to http://www.allaboutcookies.org.
Your email address:
We do not know your email address unless you give it to us. We only record your email address if you send us an email, or place an order online or by completing an online form on our web pages.
If at any time you wish to stop receiving our newsletters or any other information you may have requested from us, you may contact us direct for your email address to be removed from our newsletter database. Your email address will however remain under your account on our web site (if you have created a user account), your order (if you have placed an order on our web site) and on our local and remote mail servers if you have previously sent us an email.
How we use this information:
Any personal details you provide us with such as your name, address, post codes, telephone number and similar will only be used to contact you or to satisfy the purpose for which it was collected such as processing your order and delivering goods. We also use statistical information to improve the content of our website and analyse what pages people visit.
Who has access to your information:
Upon request, we will tell you what information we have recorded about you. If any of the information is incorrect, or you want us to remove all information about you, please contact us and we will amend it promptly.