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Delivery & Returns

Delivery Information:

Free Delivery to Mainland UK* on All Orders Over £100.00 (inc VAT)
*Please Note: Free delivery is available to England & Wales and Lowland Scotland on orders over £100.00 (inc VAT) only.

**Due to size restrictions, some products that have at least one dimension which is 1500mm or more are excluded from Free Delivery offer. Consequently, £20.40 (inc VAT) large item surcharge will apply to the following products: 

CC4/15, CC5/15, CC6/15, CC7/15, CC4/17, CC5/17, CC6/17, CC7/17
CF3/15, CF4/15, CF5/15, CF6/15, CF7/15, CF4/17, CF5/17, CF6/17, CF7/17
WC4/15, WC5/15, WC6/15, WC7/15, WC4/17, WC5/17, WC6/17
WF3/15, WF4/15, WF5/15, WF6/15, WF7/15, WF4/17, WF5/17, WF6/17, WF7/17
SHL5016C, MT5516C

We use a combination of DPD Local, APC, TNT and UPS for the majority of our deliveries. Which courier to be used for individual orders depends on the size and weight of the radiator and other items in the order and the delivery address. All orders are processed and dispatched the same day as long as they are placed and paid for before our daily cut off time.

Once dispatched, 87% of all deliveries are made the next business day. However please note that couriers may and do experience unforeseen delays from time to time over which we have no control. Once your order is dispatched, you will receive an automatic email from our store to let you know which courier was used together with a tracking number for the consignment as whole. If you have given a mobile number during checkout, an SMS text message is also sent directly by the courier companies we use.

Delivery Options and Information
Delivery Zones / Locations
Free Delivery*
(Orders over £100.00 inc VAT)
Express Delivery Options
(Please check notes**)
Standard Delivery
1 - England & Wales / Lowland Scotland
 
 
 
2 - Scottish Highlands & Islands
 
 
 
3 - Northern Ireland
 
 
 
4 - Channel Islands ( No VAT)
 
 
 
5 - Isle of Man, Isle of Wight & Isle of Scilly
 
 
 
5 - Europe / South East Europe / EU
 
 
 
6 - US / Canada & Rest of the World
 
 
 

Following Express Delivery options are available for most post codes in England & Wales / Lowland Scotland;

  1. Express Next Business Day ** ..................................@ £8.00 GBP
  2. Express (By 10:30 AM Next Working Day) ** .........@ £20.00 GBP
  3. Express (By 13:00 PM Next Working Day) ** .........@ £15.00 GBP
  4. Saturday Delivery** ....................................................@ £40.00 GBP

(**) - For Next Day Express options, all orders must be placed and paid by 14:00 PM weekdays.

Delivery fees for other locations:

  1. England & Wales / Lowland Scotland........................... £5.00 on orders below £100.00.
  2. Scottish Islands & Highlands...........................................from £10.00 on all orders.
  3. Northern Ireland..................................................................from £15.00 on all orders.
  4. Channel Islands.................................................................from £15.00 on all orders.
  5. Isle of Man, Isle of Wight & Isle of Scilly..........................from £15.00 on all orders.
  6. Europe / South East Europe.............................................from £25.00 on all orders.
  7. USA/CANADA & South America.......................................from £350.00 on all orders.
  8. Rest of Word........................................................................Delivery fees will vary. Please contact us for more information.

 All prices above are excluding VAT.

Return Information:

If, for any reason, you are not entirely satisfied with your product, purchased a wrong item/size or simply changed your mind about your order, you may return it within 30 days from your order date. You must obtain an RMA number from our store before you return an item. All return requests must be submitted using the feature/link on your order page or by sending an email. You may return an item for it to be exchanged with a different product of an equivalent value, get credit against an item of a higher value or to get full refund for the returned item.

Once you have submitted your return request and received an e-mail/RMA confirmation from us, you may return the goods to the address below. We strongly recommend you to use a reputable courier or postal service for all returns which includes insurance and tracking/proof of delivery options. All returns should also contain your RMA and order number together with your name and address.

Please post all returns to;

Pyramid UK Trading Ltd. 
Suite 2020, 592 London Road, Isleworth
Middlesex, TW7 4EY United Kingdom

Alternatively, we can book collections for your return using our own courier accounts but a collection fee of £15 to £45 will be payable and this amount will be deducted from your credit/refund total. Total collection fees will depend on number of items being returned, their weight & dimensions and your location.

This is in addition to the manufacturer’s guarantee and does not affect your statutory rights in any way. To qualify, goods must be returned unused. If they are deemed to have been used, we will not be able to offer a refund. In case of an unused item being returned in damaged packaging, a re-stocking fee of up to 10% of the order total may be charged. We strongly advise you to open and repack boxes carefully, avoid using brown or black packaging tapes, and not to write the order and address details directly on the box as this will render the packaging unusable and that postage and re-stocking fees will be charged.

Damaged goods, which are outside the coverage of this guarantee policy, must be reported to us within 3 days of delivery. We will not be able to offer refund or replacement unless damage and shortages are reported in a timely manner.