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Terms and Conditions

By using this site, you agree to these terms of use. www.towelradiator.co.uk reserves the right, at any time, to modify, alter, or update these terms of use, and you agree to be bound by such modifications, alterations, or updates on subsequent visits. 
 
Please note that some of product pictures are for illustration only and may differ from the actual product.
All specifications are approximate only and may differ by few millimetres. 
 
Order Acceptance and Processing
All orders are accepted when your credit/debit card is processed. Any email or other acknowledgement of your order is merely to report that your request has been received and will be looked at, and does not in any way denote acceptance of your order regardless of any wording on the email.
 
www.towelradiator.co.uk reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order. 
  
Delivery of Goods
Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries. Do not arrange for a plumber to install the items until after they have been delivered and checked for damage.
 
If for any reason expected delivery will exceed 14 days from the date of receipt of order the customer will be informed and given the opportunity to cancel the order.
 
In certain circumstances where large bulky items are being ordered for delivery to very remote locations (such as Scottish Islands) there may be an additional carriage charge. If your order falls into this category then you will be notified of the extra cost and given the option of accepting the extra charge or cancelling your order.
 
Without prejudice to the statutory rights afforded to consumers under English law, www.towelradiator.co.uk accepts no liability for any failure to ship products where this results from its inability to do so resulting from acts of god, civil commotion, riots, flood, draught, fire, legislation or other factors outside it's control, or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered. In such cases www.towelradiator.co.uk will not process any payment or will immediately refund any payment made, in full. It is your responsibility to ensure that you order from www.towelradiator.co.uk with sufficient lead time to prevent any loss or disappointment resulting from such non-shipment.
 
Pricing Errors
In the event that there is a pricing error on the website then www.towelradiator.co.uk will not be bound to honour any orders made at that price unless we have already processed your payment. All Special offer items (such as autumn sale) are subject to availability and Items on sale may be withdrawn at any time with or without prior notice.
 
Cancellations
You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail us or write to us.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this result in damage or deterioration, we will charge you for the reduction in value.

This cancellation policy does not affect your legal rights — for example, if goods are faulty or damaged.

Faulty goods
If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.

External Sites
This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "external sites"). www.towelradiator.co.uk is not responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites (including as to 'cookies', personal data, confidential information, or purchases of goods or services). You should contact the site administrator for those external sites if you have any concerns regarding such links, content or transactions.
 
Copyright
All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong towww.towelradiator.co.uk or its licensors.