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If, for any reason, you are not entirely satisfied with any product that you purchase from Pyramid UK Trading Ltd, you can return it within 30 days of the order date either to be exchanged with an item of an equivalent value or for credit against any item of a higher value. The request for return must also be submitted by e-mail. Once you have received the e-mail confirmation from us, you can return the goods to following address:
Pyramid UK Trading Ltd.
Unit 3 Heathlands Industrial Estate
Heathlands Close, Twickenham
Middlesex TW1 4BP
This is in addition to the manufacturer’s guarantee and does not affect your statutory rights in any way. To qualify, goods must be returned unused. If they are deemed to have been used, we will not be able to offer a refund. In case of an unused item being returned in damaged packaging, a re-stocking fee of up to 10% of the order total may be charged. We strongly advise you to open and repack boxes carefully, avoid using brown or black packaging tapes, and not to write the order and address details directly on the box as this will render the packaging unusable and that postage and re-stocking fees will be charged.
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